FAQ

Renting an apartment at Residenza Porta Volta is the ideal solution for a business stay, for a romantic and secret gateway or for a short period while your house is being refurnished. Each apartment offers you the privacy of your home away from home, the elegance of a space with unique design pieces and the vibes of living in the new Isola- Porta Garibaldi neighborhood where you can fully enjoy the Milanese lifestyle.
Each apartment is studied to live, work, relax, study and even cook if you feel like.
The apartments are furnished with design pieces chosen to combine comfort and beauty: kitchen equipped with induction hob, Nespresso® coffee machine, oven, fridge and freezer, dishwasher, kettle, bathroom with washing machine and hairdryer, bedroom with storage bed.
All apartments have wifi connection, SMART TV, floor heating and cooling system adjustable on a website and a reception service for all the information you need.

Residenza Dergano is in Dergano district, an area north of Milan, a new center dedicated to design, creativity and innovation.
The apartments combine Nordic design with Mediterranean colors and include a fully equipped kitchen with induction hob, oven, fridge and freezer, dishwasher, kettle, bathroom with washing machine (only in some apartments) and hairdryer, mezzanine or bedroom with container bed.
All apartments have wifi connection, SMART TV and adjustable underfloor heating and cooling system.

All serviced apartments come with:

• Utility costs (i.e. electricity, heating and water charges, maintenance…)
• Wifi connection
• Free access to the Wellness area for you and your Guests (Residenza Porta Volta) or Fitness area (Residenza Dergano)
• Free access to the garden in the palace courtyard open all year round (Residenza Porta Volta)
• Cleaning service every two weeks (only for Residenza Porta Volta)
• Kitchen set: pots / pans battery, Nespresso® coffee machine (Residenza Porta Volta) or moka (Residenza Dergano), kettle, plates, glasses, cups, coffee cups, cutlery, place mats, utensils, grater, juicer, bottle opener, peeler, can opener, nutcracker, funnel, scissors, colander, 3 kitchen knives, cutting board, bowl, sugar bowl, dish cloth
• Cleaning set: floor cleaning bucket, mop, broom, shovel, iron and ironing board and drying rack
• Bath set: linen set with 1 set of towels per person (1 guest, 1 face, 1 shower) and mat as well as a hairdryer
• Bedroom linen: duvet, duvet cover, fitted sheet, 2 pillowcases, 2 pillows
• Monthly change for linen and towels upon request (only for Residenza Porta Volta)

Each bedroom set includes:

• Fitted sheet
• Duvet cover
• Duvet
• 2 pillowcases
• 2 pillows

Each bath towel set includes:

• 1 guest towel per person
• 1 face towel per person
• 1 shower towel per person
• 1 mat

For stay of one month or longer: we provide fresh and clean bath towels and bed linen once a month upon request.
For stay of less than one month: we will provide you with fresh and clean towels and bed linen at check in time.
Need to change your towels and linen more often? Please ask to the reception.

• Floor cleaning bucket and mop
• Broom and dust pan
• Iron and ironing board
• Drying rack

The maid from the housekeeping service will clean the apartment twice a month so that you can take care of what is really important in your life.

Each rental apartment comes with:

• Iron
• Iron Board
• Drying rack

• Fresh towels and linen upon request
• Extra cleaning service
• Shopping service (only for Residenza Porta Volta)
• Laundry service (only for Residenza Porta Volta)
• Photocopy service (only for Residenza Porta Volta)
• Meeting room rental (only for Residenza Porta Volta)
• Transfer to and from airports and train station

Each apartment has free wifi.
Every area of Residenza Porta Volta and Residenza Dergano buildings have wifi connection, Wellness area, Fitness area and Garden zone included.

Studio, open space and duplex can accomodate up to 2 persons.
Two and three bedroom apartments can accomodate 3 adults or 2 adults and 2 kids.

We do.
Please ask the reception for more details.

Have a look at our apartment selection and contact us at info@residenzaportavolta.it or info@residenzadergano.it or call us at +39 02 87188840.

Yes, we do ask for a deposit.
Your deposit may vary according to the lenght of the stay.
The deposit goes from 1 to 3 monthly payment

For Residena Porta Volta we have no indoor or outdoor parking space.
Parking Garibaldi Automotive is located just a few metres from our building.
Residenza Porta Volta guests are offered discounts on the daily fee.

Also for Residenza Dergano we have no indoor or outdoor parking space.

We welcome little pets and we’d love to be informed in advance to have everything ready for them.
Please note that we require for:

• A final cleaning fee of €120 instead of €80
• A security deposit increased

The Spa area opens from 7 am to 10 pm every day. The Fitness area is open 24/7.

The Fitness area is open 24/7.

The reception is open:

From Monday to Friday 8 am – 8 pm
Saturday, Sunday and Public Holidays CLOSED

The following timetable may be subject to changes.

You can check-in after 2 pm, unless otherwise agreed with the reception.
Check-out is expected before 11 am.

If you plan or happen to be late, do not worry.
Just let us know and we will start the “self check-in procedure”: you will receive your personal codes to access to the main entrance door and get to your apartment.
We will be happy to welcome you personally the following day.
Do not hesitate to contact the reception for any special requests you may have.
Contacts: info@residenzaportavolta.it or info@residenzadergano.it or call us at +39 02 87188840.

Yes, please bring it with you.
All guests are required to show some valid identification (ID or passports) and the credit card you made the reservation with.

Residenza Porta Volta and Residenza Dergano have an “on call number” for emergencies that cannot wait until the office is open on the following day. We will give you “on call number” upon check in.

We require a minimum stay of 2 nights at Residenza Porta Volta and 7 nights at Residenza Dergano.

At the time of contract’s signature you will be asked for the payment of the first monthly fee and upon arrival you have to pay the security deposit. Then, monthly, you will receive the invoice to be paid by bank transfer, credit card or check at the reception.

All cancellations must be made in writing at info@residenzaportavolta.it or at info@residenzadergano.it.
The cancellation notice varies depending on the length of the reservation.
The full details can be found in the rental contract we will send you at the booking time.

Yes, we do.
Our pricing reflects the duration of the stay.

We provide different rental solutions for corporate clients.
Please do not hesitate to write at info@residenzaportavolta.it or at info@residenzadergano.it

You can reach our apartments:

• by taxi:
  Via Carlo Farini, 5 a Milano in Isola – Porta Garibaldi.
  Driving time is subject to traffic conditions
• by underground lines:
  Green line (underground line 2) stop at Porta Garibaldi.
  We are just 500 metres from the underground stop.
  Find your way.
  Purple line (underground line 5) stop at Monumentale.
  We are 350 metres from the underground stop.
  Find your way.

You can reach our apartments:

• by taxi:
  Via Giacinto Collegno, 7 a Milano in Dergano area.
  Driving time is subject to traffic conditions
• by underground lines:
  Yellow line (underground line 3) stop at Dergano.
  We are just 700 metres from the underground stop.
  Find your way.
  Purple line (underground line 5) stop at Monumentale.
  We are 350 metres from the underground stop.
  Find your way.

We are just a stone’s throw from

• Porta Garibaldi underground station (green line 2) and Monumentale underground station (purple line 5) connecting with underground yellow line 3 and undergroung red line 1 stopping at Duomo.
• stop of tramway 2
• Bike Mi – Rent a bike service station

We are just a stone’s throw from

• Dergano underground station (yellow line 3) stopping at Duomo.
• Bike Mi – Rent a bike service station

Our reception is available to give you all the information you need and help you choose the most suitable apartment for your stay in Milan.
Contact us at info@residenzaportavolta.it or at info@residenzadergano.it or call us at +39 02 87188840